These terms apply when you create an account, order a service or use any part of RecensLabs. "We", "us" and "our" mean Recens, the Cape Town business that trades as Recens Host (domains, hosting and email) and RecensLabs (web and mobile development). "You" means the person or business placing the order. By ticking "I agree" at checkout, or by using a service, you accept these terms, our Privacy Policy and our Refund & Cancellation Policy.
1. Your account
You must give us accurate details and keep them up to date, including the registrant details we use for domains. You are responsible for everything done with your account and for keeping your password private. Tell us at hello@recenslabs.com straight away if you think someone else has used it. You must be at least 18, or have a parent's or guardian's consent, to order from us.
2. Orders, prices and payment
- Prices are in South African rand unless stated otherwise, and include VAT at 15% where it applies. The price that counts is the one on your invoice, which our system works out when you order.
- An order is accepted when its invoice is paid. Nothing is registered, built or switched on before then.
- Card payments are handled by our payment provider, Paystack. We never see or store your full card number. If you save a card, it is kept by Paystack and used only for the renewals you leave switched on.
- Coupons and account credit apply only as described when they are given, cannot be exchanged for cash, and may not be combined unless we say so.
3. Renewals
Hosting, domains, mailboxes and add-ons run for the term you choose (monthly or yearly; domains are yearly) and renew at the price current at renewal. We raise the renewal invoice about 15 days before a term ends and email it to you. If auto-renew is on and you have a saved card, we charge that card for the renewal; you can switch auto-renew off for each service in your dashboard at any time. A service whose renewal is not paid ends when its term does.
4. Domains
- Domains are registered through our accredited registrar partner, and every registration is also subject to the rules of the registry for that extension (for example ZACR for .co.za, or ICANN policies for .com).
- A domain is yours once registered in your name. We register it with the registrant details you give us, so they must be true and complete; a registry may suspend a domain registered with false details.
- We cannot guarantee that a name is available until it is registered. If a registration or transfer is refused, we tell you and either correct and retry it or refund it.
- For a transfer in, you must hold the domain, unlock it and give us a valid authorisation code. Transfers usually take five to seven days and add a year to the registration.
- If a domain is not renewed it can be lost to the next person who registers it, and some registries charge a recovery fee after expiry.
5. Hosting and email
- Each hosting plan runs on its own virtual server with the resources listed for the plan. We aim to keep services available around the clock but cannot promise uninterrupted service; planned maintenance is announced where we can.
- Backups are included only where your plan or add-on says so. You remain responsible for keeping your own copies of your website, data and email.
- Mailboxes beyond your plan's allowance are billed as add-ons. A mailbox you request is set up once its invoice, if any, is paid.
6. Acceptable use
You may not use our services to break the law or to harm others. In particular you may not send spam or bulk mail people did not ask for, host malware or phishing pages, infringe anyone's copyright or trademarks, store or distribute content that exploits children, attack other systems, or run anything that degrades the service for other clients (such as cryptocurrency mining). We may suspend a service, without refund, where it is being used this way or where a registry, regulator or court requires it, and we will tell you why unless the law prevents us.
7. Development projects
Development work is described in a written proposal. The proposal sets the scope, price, deposit and payment milestones, and work starts once the deposit is paid. Changes to the scope are quoted separately. When a project's invoices are paid in full, the code and designs we produced specifically for you belong to you; open-source components remain under their own licences, and we may reuse general know-how and tools that are not specific to your project.
8. Liability
Nothing in these terms limits the rights you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002, where they apply to you. Otherwise, and as far as the law allows, we are not liable for indirect or consequential loss such as lost profits, revenue or data, and our total liability for any claim is limited to the amount you paid us for the affected service in the 12 months before the claim arose.
9. Ending the agreement
You can cancel any service from your dashboard; see our Refund & Cancellation Policy for how that works. We may end a service on 30 days' notice, refunding any unused time you have paid for, or immediately if you seriously breach these terms.
10. Changes to these terms
We may update these terms. The date at the top shows the latest version. If a change materially affects a service you already pay for, we will email you before it applies, and you may cancel that service before then.
11. Law and contact
These terms are governed by the law of the Republic of South Africa. Questions or complaints go to hello@recenslabs.com; we reply within two business days and will try to resolve any dispute with you directly before either of us goes elsewhere.